Technical Assistance Centre

TECHPAC's Technical Assistance Center (TAC) is the focal point of our support services. The TAC is staffed by experienced Technical Support Engineers (TSEs) with detailed knowledge of Techpac's products and all aspects of internetworking. The TAC's mission is to help customers succeed in deploying and using their TECHPAC products. Our TAC mainly focus on following five tasks:

1. Provide customers with a Techpac contact person for problem resolution and technical queries
2. Validate problems identified by customers in the field
3. Prioritize the problems received, based on the severity level of the problem
4. Build and maintain a knowledge base of problems, resolved as well as outstanding, to speed problem      identification and resolution
5. Identify problems, workarounds, and fixes for problems that impact customers

 

Customers can contact our TAC in following ways:

Email us:

Please provide us with the following details:
++ Company Name
++ Product
++ Release
++ Full Name
++ Telephone
++ Email Address
++ Brief Description of the problem
++ Priority
Email to:  tac@tech-pac.com

 

Contact Technical Support