Warranty and RMA Policies

Purposes:
The policy sets forth the basic warranty and Dead-on-Arrivals Replacement (DoARs) guidelines for products purchased from TECHPAC.

Commencement of Warranty
All warranties begin as of the date of shipment from TECHPAC. Please refer to your purchase agreement for specific terms of your warranty. Warranties are granted to the original buyer ("customer") of the products only and are non-transferrable.

Warranty Period
The Warranty Period for TECHPAC products is 390 days (13 months) from date of shipment from TECHPAC.

 

In-Warranty Services

Fail Units: Repairable. TECHPAC provides repair of these units free of charge. However, if a product is return for repair and no defect is found, a USD50 testing fee is imposed on the returned product. The product is then shipped back to the customer.
Fail Units: Non-Repairable. These products are replaced to the customer from Refurbished Stock at no charge to the customer unless they are deemed to have environmental damage or damaged because of customer abuse. The non-repairable product is then scrapped. Environmentally damaged and customer abuse units are retuned to the customer for disposal.

Dead-on-Arrivals Replacement (DoARs). If a TECHPAC product fails due to a defect covered by the warranty within 45 days after factory shipment, TECHPAC will, upon valid Customer request, exchange the unit for a new one of comparable shippable revision. To request this DoAR, the customer must contact TECHPAC Technical Support before the unit is removed from service and must work with the TECHPAC technicians as necessary in verifying the failure. Products with defects found after 45 days form factory shipment will be treated as normal RMAs.

The warranty for the replacement or repaired product will be the balance of the warranty remaining on the original product or 90 days, whichever is later.

 

Out-of-Warranty Support

Fail Units: Repairable. TECHPAC provides repair of these units at a nominal fee.
Fail Units: Non-Repairable. The customer is contacted and the unit is returned to the customer non-repaired.

A flat fee of USD50 is imposed for testing, handling and shipping.

 

Return Materials Procedure

1.   Request Return Material Authorization number (RMA) by contacting the TECHPAC
     Technical Assistance Centre (TAC).
2.   Provide total quantity of each model to be returned.
3.   Return equipment, packed for shipping, to TECHPAC with RMA number showing clearly
     on the outer shipping label.
4.   Provide return shipping address, a list of items returned by model number and serial
     number, and  RMA number on a sheet.
5.   Ship the equipment to:
     Repairand Return Material Dept.
     TECHPAC Company Limited
     7/F, 19 DongSanHuan NanLu, Chaoyang District,
     Beijing 100021, China.